API Support Specialist I

Overview

Serve as the first point of contact for Sabre Web Services' customers on Sabre API consumption, providing initial support and handling severity issues.

What you'll do

• Provide initial support, severity issue handling and in-depth customer management for Sabre Web Services' customers.
• Support developers building applications that consume Sabre APIs, customer representatives and internal Sabre employees.
• Validate XML files and schemas, and reproduce customer scenarios to troubleshoot and/or find possible web services issues.
• Investigate the causes of non-conforming SOAP and REST APIs and provide users recommendations to solve the initial inquiry, or liaise with internal teams to find a recommendation whenever possible.
• Take part in ongoing efforts to improve service level objectives and support standards.

What you'll need

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills, written and verbal.
• Proficient fluency in written and spoken English.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.
• Ideal candidate background: experience in programming, computer science, engineering, or a related subject.
• Knowledge of web development or online programming languages.

Nice to have

• Knowledge of technical languages such as XML, SOAP, REST or HTML.
• Experience in writing clear, concise, and comprehensive technical documents and user guides.
• Domain knowledge in travel distribution or agency operations.

Details

• Location: Bengaluru, Karnataka, India.
• Work mode: hybrid, 3 days in office.
• Requires availability to work on weekends and holidays.