API Support Specialist I

Overview

Provide initial support, severity issue handling and in-depth customer management for Sabre Web Services customers. Support developers, customer representatives and internal employees who consume Sabre APIs, while contributing to service level objectives and support standards.

What you'll do

• Serve as the first point of contact for Sabre Web Services customers regarding Sabre API consumption and related problems, requests and enhancement needs.
• Support developers building applications that consume Sabre APIs, customer representatives and internal Sabre employees.
• Validate XML files and schemas.
• Reproduce customer scenarios to troubleshoot and identify possible web services issues.
• Investigate the causes of non-conforming SOAP and REST APIs.
• Provide users with recommendations to resolve initial inquiries.
• Liaise with internal teams to find recommendations whenever possible.
• Contribute to ongoing efforts to improve service level objectives and support standards.

What you'll need

• Desire to work in a strategic problem-solving and customer support role.
• Excellent written and verbal communication skills.
• Proficient fluency in written and spoken English.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multitask.
• Ability to work in a team environment.
• Experience in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.

Nice to have

• Knowledge of technical languages such as XML, SOAP, REST or HTML.
• Experience writing clear, concise and comprehensive technical documents and user guides.
• Domain knowledge in travel distribution/agency operations.

Details

• Location: Bengaluru, Karnataka, India.
• Availability to work on weekends and holidays is required.