Application Engineer

Overview

The Sales Support Representative is the primary point of contact for the customer, collaborating with Engineering, Manufacturing, Quality and other departments to respond to customer inquiries and support the Sales leadership team in maximizing sales bookings and opportunity pipelines.

What you'll do

• Lead coordination efforts on applicable aftermarket quotes, working closely with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals and support strategic offerings and sales win back opportunities.
• Partner with Site Hubs to drive quotation performance across the region and aligned product sites, using quoting tools for prioritization, shorter cycle times, faster parts delivery and less rework.
• Generate high quality, on-time, value-priced proposals to facilitate order fulfilment.
• Manage and monitor proposals throughout the entire bid cycle, maintaining the designated workload management tool and monitoring hit-rate optimization.
• Demonstrate a fundamental understanding of pump applications and types, and of parts, programs and processes, to drive solutions for end user customers.
• Identify and develop key actions with the sales leadership team to achieve forecast accuracy, address performance gaps and prepare QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts and other critical sales engagement information.
• Ensure continuous improvement projects are executed and delivered to meet objectives, in collaboration with the Sales leadership team.
• Receive and compile weekly sales reports.
• Support 30-day/quarterly sales forecast and monthly outlook processes.
• Perform other duties as assigned.

What you'll need

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment while ensuring effective communication and collaboration across varying functional and business platforms.
• Promote a positive and professional working atmosphere, challenge the status quo to improve, and drive the team toward an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment, with proven success administering commercial and/or government contracts.
• Demonstrated success in influencing people through effective collaboration, problem-solving and relational engagement.
• Strong problem-solving skills, able to work independently and as a team player with a global mindset and approach.
• Proficiency in the Microsoft Office package.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• HS Diploma / GED and 3-5 years relevant experience.

Nice to have

• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.