Application Engineer

Overview

A customer-facing technical role that partners with sales to provide scientific expertise, application support, product demonstrations, customer training and troubleshooting, helping customers implement, adopt and optimize Agilent solutions.

What you'll do

• Provide scientific and technical application support to customers and sales teams.
• Conduct product demonstrations, presentations, and customer training.
• Troubleshoot instrumentation, application, and workflow challenges.
• Support customer implementation, adoption, and optimization of Agilent products and solutions.
• Collaborate with Sales, Marketing, R&D, and customers to address technical needs and communicate customer feedback.
• Build strong customer relationships and deliver an excellent customer experience.

What you'll need

• Bachelor's or Master's degree in Chemistry, Biology, Biochemistry, Molecular Biology, Clinical Laboratory Science, or a related scientific field.
• 1-2+ years of laboratory, applications, technical support, field service, or customer-facing scientific experience.
• Strong communication and presentation skills with the ability to explain technical concepts to diverse audiences.
• Proven troubleshooting and problem-solving abilities.
• Customer-focused mindset with a consultative approach.
• Ability to work independently and effectively collaborate with cross-functional teams.
• Willingness and ability to travel extensively (75-85%) to support customer sites.

Nice to have

• Experience supporting scientific instrumentation or laboratory-based technologies.
• Strong understanding of laboratory workflows, instrumentation, and data analysis.
• Experience conducting product demonstrations, customer training, or technical presentations.
• Previous applications, field-based, or customer-facing technical support experience.
• Ability to build strong customer relationships and serve as a trusted technical advisor.
• Experience partnering with Sales, Marketing, R&D, or other cross-functional teams to support customer success.

Details

• Travel of 75-85%, frequently to customer sites for installations, training, troubleshooting and sales support, typically Monday through Friday.
• Full-time weekly schedule.
• Option to work remotely.
• Day shift.
• Applications accepted until at least October 30, 2026 or until the job is no longer posted.