Application Support Engineer

Overview

Provide application support by investigating and resolving issues across multiple components of critical business systems. Maintain application reliability and support business continuity through troubleshooting and problem resolution.

What you'll do

• Act as a software detective by identifying and solving issues within multiple components of critical business systems.
• Collaborate and manage the team to perform as an SME.
• Make team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
• Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
• Monitor system performance and proactively identify potential risks to prevent disruptions.

What you'll need

• Minimum 12 year(s) of experience.
• Minimum 12 years of experience in OutSystems.
• Proficiency in OutSystems.
• Strong problem-solving skills with the ability to analyze complex software issues and deliver effective solutions.
• Experience in managing and supporting enterprise-level applications within dynamic environments.
• Ability to collaborate effectively with cross-functional teams to drive issue resolution and continuous improvement.
• Familiarity with software debugging, incident management, and root cause analysis techniques.
• Excellent communication skills to clearly articulate technical information to diverse audiences.
• 15 years full time education.

Details

• This position is based at the Pune office.