Application Support Engineer

Overview

As an Application Support Engineer, act as a software detective to identify and resolve issues across multiple components of critical business systems. Monitor application performance, analyze system behavior and deliver timely solutions to maintain application reliability and performance.

What you'll do

• Perform independently and become an SME.
• Participate actively and contribute in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to ensure seamless application support and issue resolution.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on application support processes.
• Continuously monitor application performance and proactively identify potential risks or bottlenecks.

What you'll need

• Minimum 3 years of experience in Application Packaging.
• 15 years of full-time education.
• Proficiency in Application Packaging.
• Experience with software deployment tools and packaging standards.
• Strong problem-solving skills to analyze and resolve application-related issues.
• Familiarity with operating system environments and their impact on application behavior.
• Ability to work with configuration management and version control systems.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Details

• This position is based at the Mumbai office.