Application Support Engineer

Overview

Application Support Engineer acting as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.

What you'll need

• Certified in Healthy Planet.
• Minimum 3 years of experience in Epic Systems.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with system monitoring and incident management tools to ensure prompt response to system alerts.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with software lifecycle processes and best practices in application support.
• Capability to work independently while managing multiple priorities in a fast-paced environment.
• 15 years full time education.

Details

• Based at the Hyderabad office.