Application Support Engineer

Overview

Act as a software detective and provide dynamic application support by identifying and solving issues across critical business systems. Administer, monitor, troubleshoot and support enterprise networking and Versa Networks SD-WAN infrastructure.

What you'll do

• Administer and manage Versa SD-WAN infrastructure, including Versa Director, Versa Analytics and branch CPE devices.
• Configure and maintain SD-WAN policies, application steering rules, SLA profiles and traffic shaping.
• Manage overlay and underlay connectivity and QoS policies.
• Perform firmware upgrades, patch management and lifecycle management for Versa SD-WAN nodes.
• Troubleshoot SD-WAN performance degradation, link flapping, failover issues and BGP/OSPF routing anomalies.
• Support LAN/WAN infrastructure, including routers, switches and access points.
• Serve as an L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
• Coordinate with cross-functional teams for network-impacting changes.
• Manage technical resources team.
• Communicate technical issues and solutions clearly to stakeholders.

What you'll need

• Minimum 3 years of experience in Enterprise Network Operations.
• 15 years full-time education.
• 3+ years of hands-on experience with Versa Director, Versa Analytics and Versa OS.
• Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP and QoS.
• Proficiency in MPLS, Broadband, LTE/4G/5G and IPSec/GRE tunnel management.
• Comfort with Cisco IOS/NX-OS, Juniper JunOS or Versa OS command-line interfaces.
• Good operational experience with all process knowledge.
• Strong verbal and written communication skills.
• Ability to work independently and take initiative.
• Proven workload management and flexibility in 24/7 shifts.
• Skills in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.

Details

• Based at the Bengaluru office.
• Work includes 24/7 shifts.