AskHR Associate (Frontline HR Inquiry resolution)

Overview

AskHR Associate serving as a front-line point of contact for HR questions, processes, and inquiries through the ServiceNow platform, with triage to COEs and support on AskHR programs and special projects.

What you'll do

• Provide general support for inquiries from Gartner associates, HR teams and COEs, and other internal and external stakeholders
• Maintain, audit, and create AskHR knowledge base articles, partnering with COEs to create new content for the most frequently asked questions
• Analyze ServiceNow data and present trends to stakeholders, identifying opportunities for AskHR to enhance efficiency and scalability
• Test system features and promptly flag issues as a system admin and primary user

What you'll need

• 1+ years of customer service experience
• Superb customer service skills and sense of urgency in a services environment
• Ability to learn new tasks quickly and efficiently, applying a research-driven and continuous improvement mindset to each task
• Ability to handle multiple high-priority tasks simultaneously and meet deadlines and SLAs
• Demonstrated ability to work as part of a hybrid team
• Excellent written and verbal communication and interpersonal skills, problem-solving and decision-making skills, and ability to handle sensitive and confidential situations and/or documentation
• Proficiency in Microsoft Office (Outlook and PowerPoint) and Google Applications

Nice to have

• HR experience
• Inquiry ticketing/triage experience

Details

• Location: Gurgaon
• Hybrid work environment