Associate Human Resources

Overview

Provide global HR service center support to staff, managers and local HR teams, connecting them to Amgen's global HR programs and tools.

What you'll do

• Ensure inquiries are managed and customers are serviced according to service level agreements and local and global policies and procedures.
• Act as a dedicated point of contact for customers (staff, managers and local HR).
• Ensure HR transactions are processed according to global processes and compliance.
• Act as designated subject matter expert on one or more expertise areas and support maintenance of the knowledge base.
• Provide excellent tier 1 customer experience in accordance with Service Level Agreements on the initiation of HR transactions.
• Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system.
• Represent HR Connect to all staff and provide training and presentations to staff, managers and HR based on needs and requirements.
• Provide support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.
• Develop and maintain the knowledge database in close collaboration with the knowledge management team.
• Identify improvements and optimizations in Tier 0 knowledge articles.
• Troubleshoot more complex system inquiries and identify solutions.
• Support managers and HR on Workday transactions, data audits and UAT support.
• Maintain data confidentiality and governance.
• Create and run reports in Workday and ServiceNow.
• Suggest improvements on policies and procedures between service centre sites and HR teams.
• Represent HR Connect in HR (global, regional, local) projects and system and process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
• Build strong stakeholder relationships, collaborate and share best practices across CoEs and HR teams.

What you'll need

• 4 to 6 years' experience in Tier 1 HR operations, case management and Workday data administration.
• Strong English verbal and written communication skills that are clear and concise.
• Keen attention to detail and ability to accurately process transactions and data.

Details

• Location: Hyderabad, India.
• Open to work in afternoon shifts.