Assistant facility manager

Overview

Manage all aspects of facility management service delivery at NTT DATA on-site in Bengaluru, ensuring client satisfaction, key performance indicators and compliance are met.

What you'll do

• Manage all aspects of the facility management service delivery system at NTT DATA and be accountable for achieving all key performance indicators.
• Interface with senior managers in the NTT DATA real estate / facility team and business units, and coordinate with other key managers to achieve customer satisfaction.
• Establish the vision and strategy of the account plan, aligned with client objectives and interests, and drive it to deliver results that exceed client expectations.
• Recognize opportunities for account growth, articulate the value proposition and ensure its implementation.
• Proactively solicit and respond to client feedback and build effective, trusted relationships with customers.
• Oversee the operation, staffing, performance and development of the facilities management service delivery staff, and ensure client satisfaction scores are achieved as per SLA.
• Demonstrate leadership, responsiveness and creativity, and act as a seamless interface into the NTT DATA location SPOC.
• Develop client-specific processes and procedures in consultation with the Account Manager / Facility Manager and ensure their implementation.
• Support NTT DATA in implementing short and long-term projects.
• Develop and implement the annual management plan and accomplish the key performance indicators identified by the client.
• Oversee compilation and delivery of monthly, quarterly and annual reporting, and prepare or provide input to the site monthly report for the client.
• Ensure compliance with JLL minimum audit standards and perform any other responsibilities assigned from time to time based on client scope deliverables.
• Ensure Planned Preventive Maintenance activities are undertaken per schedule and implement safe work practices.
• Conduct regular inspections of the facility covering energy conservation, maintenance practices, utility management, housekeeping, pest control, indoor plants and landscaping, and building maintenance with risk management procedures.
• Implement a pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment.
• Provide training to on-site teams on equipment procedures and implementation, and support service delivery teams on equipment maintenance and upkeep.
• Conduct regular inspections to ensure procedures are followed and updated as required.
• Ensure labor and statutory compliance is tracked and monitored for all monthly and quarterly audits.
• Ensure all safety procedures, including Crisis Management / Business Continuity and Emergency Procedures, are maintained at all times.
• Maintain housekeeping equipment in working condition and apply all checks and control mechanisms.
• Ensure adequate control measures on all facility inventory for both engineering and soft services.
• Coordinate all client events and hospitality management, including overseeing cafeteria requirements.
• Develop tools to measure the technical team's performance on a quarterly or annual basis, and work with the team to meet all contract performance targets.

What you'll need

• A university degree or professional qualification in engineering or facilities management.
• BE / Diploma in Electrical Engineering with a minimum of 4 years' experience as Facility Manager.
• Over four years' experience in facilities operation.
• Technical hands-on expertise.
• Excellent command of spoken and written English, and the ability to communicate technical issues to less technical colleagues, clients and vendors.
• Good understanding of safety.
• Understanding of vendor management and AMCs.

Nice to have

• Strong background in troubleshooting processes.
• Implementation knowledge of ISO 14001 and OHSAS 18001.

Details

• Location: on-site, Bengaluru, Karnataka.
• Scheduled weekly hours: 48.