Assistant Manager-Customer Service

Overview

Assistant Manager–Customer Service supports customer support leadership at Thermo Fisher Scientific by handling escalations, mentoring team members, and driving continuous improvement in customer satisfaction.

What you'll do

• Provide leadership for customer support activities.
• Mentor team members.
• Handle complex customer inquiries.
• Manage customer escalations.
• Coordinate between customers and cross-functional teams.
• Contribute to continuous improvement initiatives.

What you'll need

• Be a graduate with 6–7 years of experience in order management.
• Have experience handling end-to-end transactions in Quote to Cash.
• Demonstrate customer service/customer care experience.
• Have strong phone contact handling skills and active listening.
• Show customer orientation and ability to adapt/respond to different characters.
• Be able to multi-task, prioritize, and manage time effectively.

Details

• Work schedule: Mon–Fri.
• Role includes leadership and coaching/mentoring team members.