Assoc Mgr. Professional Services Consulting

Overview

Associate Manager leading a team of Solution Consultants who deliver the UKG Ready product to North American customers, while contributing directly to implementation activities within the Professional Services Consulting job family.

What you'll do

• Engage with clients directly or indirectly to understand their business needs for implementing UKG Ready modules.
• Consult on best practices and assist clients in designing and building a solution that meets their needs.
• Utilize technical aptitude to re-configure the software solution.
• Stay up to date on the latest product features and functionality.
• Work cross-functionally on new client implementation, upgrade, and change order projects.
• Provide technical leadership and guidance to ensure projects are completed within expectations.
• Assign projects to team members based on skill, experience, and availability, and clearly communicate task priorities.
• Anticipate problems that could affect the team or peers, assess impact, and develop and execute the best work solution.
• Track and monitor team projects and engage as necessary to remove roadblocks and ensure successful delivery.
• Create a collaborative environment within the direct business team and throughout the company.
• Encourage open and honest communication within the team and across the organization.
• Continually solicit feedback from team members, peers, and supervisors to improve efficiency and development.
• Drive continuous improvement of processes and efficiencies, including practicing and encouraging risk taking.
• Proactively communicate relevant information to team members, peers, and superiors.
• Ensure personal and team administrative tasks are completed timely and accurately.
• Ensure all personnel follow established best practices and methodologies.

What you'll need

• Experience working in a Cloud company or having managed a product implementation team.
• BE/BTech/MCA degree and 10+ years of work experience, including experience of global implementations.
• Strong analytical skills with a track record of driving change and process improvements.
• Demonstrated ability to adapt to new technologies and changing environments.
• Demonstrated team leadership skills with the ability to work as part of a project team.
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
• Ability to work in a fixed business-required shift (3 PM IST to 12 AM IST).
• Ability to travel domestically or internationally as needed.

Nice to have

• HR/Payroll/HCM/WFM domain experience.

Details

• Location: Noida, UP, India.
• Works with UKG Ready delivery teams and customers in the North America region.
• Fixed shift of 3 PM IST to 12 AM IST.
• Travel domestic or international as needed.