Associate

Overview

Customer Care Specialist on Iron Mountain's Global Customer Care team, overseeing end-to-end destruction processing for customer requests, resolving billing inquiries, and driving workflow improvements to reduce errors and escalations.

What you'll do

• Manage the secure destruction process and inventory returns from start to finish, addressing customer inquiries, managing destruction billing requirements, and ensuring seamless service transitions.
• Partner with internal Sales, Customer Support, Contracts, and Billing teams, as well as upstream and downstream Customer Care units, to resolve escalations and implement process improvements across global regions.
• Maintain accurate, complete documentation of all customer interactions and destruction activities in strict accordance with Iron Mountain operating procedures, data protection standards, and industry regulations.

What you'll need

• Proven professional experience in customer care, account support, or customer service operations.
• Strong technical and functional knowledge of Salesforce Customer Relationship Management (CRM) platforms, billing systems, and service delivery workflows.
• Demonstrated problem-solving and cross-functional communication skills, with the ability to empathize with customers and partner with global stakeholders.
• A Bachelor's degree in Business Administration, Communications, or a related field (or equivalent practical work experience).

Details

• Location: Bangalore, India.