Fulfilment Associate

Overview

Support the end-to-end processing of visa applications, ensuring each case moves smoothly from submission to outcome. This is a hands-on, on-ground operations role where accuracy, ownership and speed matter every day.

What you'll do

• Guide customers through the visa process by clearly explaining requirements, documentation and next steps.
• Review and verify visa applications to ensure documents are accurate, complete and compliant with relevant guidelines.
• Coordinate with consulates, embassies and internal teams to keep applications moving and resolve issues that could cause delays.
• Track every application closely and proactively update customers on status, missing information or required action.
• Deliver reliable, high-quality execution by protecting customer data, maintaining accuracy and ensuring a smooth experience from start to finish.

What you'll need

• 1+ years of experience in operations, customer service, travel, immigration or a similar execution-heavy role.
• Highly detail-oriented and organised, with the ability to manage multiple cases without losing accuracy.
• Communicate clearly and confidently with customers and stakeholders, both verbally and in writing.
• Comfortable using digital tools, learning new systems and following structured processes.
• Strong ownership, quick problem-solving and reliability in a fast-paced, customer-facing environment.

Details

• Full-time, in-office role based in Bengaluru.
• 6-day work week.