Associate Customer Success Specialist - Modern Retail

Overview

Support customer adoption and satisfaction by providing foundational product guidance, basic training, and accurate client engagement documentation for CDK systems.

What you'll do

• Provide guidance on navigating CDK systems.
• Deliver product walkthroughs and basic workflow guidance.
• Guide customers toward standard utilization benchmarks and best practices.
• Assist with virtual and onsite training sessions and webinars.
• Document client interactions, action items, and outcomes.
• Identify routine blockers and escalate them according to guidelines.
• Coordinate sessions, resources, and basic reports with internal teams.

What you'll need

• Automotive experience.
• Strong written and verbal communication skills.
• Associate’s degree or equivalent experience.
• Working knowledge of Microsoft Office tools.
• Familiarity with dealership operations or business process environments.
• Customer service, organization, prioritization, and documentation skills.
• Ability to travel up to 25% to dealership locations.

Nice to have

• 1–2 years of professional experience in customer success, support, training, or client-facing work.
• Experience with dealership accounting workflows.
• Familiarity with CDK solutions, implementation, and service models.
• Experience supporting end-user training.
• Bachelor’s degree.
• Exposure to Salesforce or other customer documentation tools.

Details

• Remote role in the USA.
• Must live near a major airport.
• Compensation is $60,000–$68,000 per year.