Associate Director - Tech Product Owner (GLAMS)

Overview

The Associate Director - Tech Product Owner (GLAMS) is accountable for maximizing the value of GSK's artwork and packaging digital product portfolio from strategy through operation, within Enterprise Systems in Digital & Tech.

What you'll do

• Own the product vision, strategy and outcome-based roadmap for the artwork and packaging portfolio, aligned to business priorities, enterprise technology direction and product lifecycle needs.
• Partner with Business Process Owners, leaders and users to identify unmet needs, simplify processes and translate evidence into product outcomes, epics, features, user stories and clear acceptance criteria.
• Own and continuously refine the product backlog, making transparent priority and release trade-offs based on value, urgency, cost, user impact, risk, compliance, capacity, technical debt and dependencies.
• Lead discovery, planning and delivery with Business Analysts, Architects, Engineers, Testers and partners; clarify decisions quickly, accept completed work against agreed outcomes and maintain coherence between strategy and execution.
• Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, record where AI-assisted output has been reviewed before acceptance, and coach the team in responsible use.
• Develop product investment proposals and manage the approved budget, forecasts, supplier costs, benefits, assumptions and total cost of ownership.
• Define and review measures for adoption, process performance, user experience, stability, service effort, delivery flow and benefit realisation; use insights to adjust the roadmap and backlog.
• Ensure solutions and changes are secure, integrated, scalable, validated, supportable and compliant with architecture, cyber security, data protection, quality, GxP, change control, records and service-readiness requirements.
• Own product risks, dependencies, technical debt, obsolescence, operational continuity and service performance, documenting decisions and escalating material trade-offs through governance forums.
• Lead capability-led vendor and solution evaluations, influence supplier roadmaps, negotiate commercial decisions, and hold internal and external delivery partners accountable for product outcomes and service expectations.
• Drive adoption and continuous improvement by embedding business change, training, onboarding, release communication, documentation and support-model requirements, and identify responsible opportunities for standardisation, automation, data and AI.
• Coach and develop Senior Product Owners, Product Owners and Product Analysts, providing regular feedback and development support.

What you'll need

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Typically 7+ years of experience across product management, product ownership, digital transformation or technology delivery in regulated manufacturing, supply chain, quality, laboratory or life-sciences environments.
• Experience in artwork and packaging processes, workflows and platforms.
• Proven accountability for a product or capability from vision, roadmap and investment case through backlog, release, adoption, service performance and lifecycle decisions.
• Hands-on experience translating complex process and user needs into outcomes, epics, features, user stories, acceptance criteria and release priorities.
• Experience leading discovery and iterative delivery in agile or hybrid environments and making timely scope, priority and acceptance decisions with cross-functional teams.
• Exposure to AI tooling used for discovery, refinement or drafting.
• Demonstrated ability to prioritise using business value, user impact, cost, urgency, risk, compliance, operational continuity, capacity and technical dependencies.
• Experience defining product metrics and using adoption, process, user, service, reliability and delivery data to improve performance and evidence benefit realisation.
• Experience developing business cases, managing budgets and forecasts, assessing total cost of ownership and supporting funding and commercial decisions.
• Strong understanding of architecture, integration, cyber security, data protection, GxP validation, quality, change control, service readiness and operational resilience.
• Experience evaluating solutions, managing strategic suppliers and system integrators, and holding partners accountable for delivery, service and lifecycle outcomes.
• Evidence of influencing senior stakeholders, resolving competing priorities and leading global teams through product, process and organisational change.
• Required to make informed product decisions that impact business processes, user experience, and operational performance.

Nice to have

• Industry certifications highly desirable (e.g., Agile Methodologies, CPM, Product Ownership, Product Management, ITIL).

Details

• Location: Bengaluru Luxor North Tower.