Associate Manager Technical Support

Overview

Associate Manager Technical Support on the Vulnerability Remediation team, coordinating and driving remediation of security vulnerabilities across Windows servers, cloud infrastructure and enterprise applications.

What you'll do

• Drive end-to-end vulnerability remediation activities across Windows Server environments and cloud infrastructure.
• Review vulnerability reports from security scanning tools and identify affected servers, applications, operating systems and software components.
• Analyze vulnerabilities based on severity, criticality, exploitability, business impact and remediation timelines.
• Coordinate Windows security patching, operating system updates and third-party software remediation activities.
• Work with infrastructure, cloud, application, database and security teams to plan and execute remediation within approved maintenance windows.
• Track remediation progress against defined SLAs and security compliance targets, ensuring timely closure of critical and high-severity vulnerabilities.
• Investigate patch installation failures, missing updates, failed remediations and recurring vulnerabilities; coordinate root cause analysis and corrective actions.
• Validate remediation through patch compliance checks, vulnerability rescans, server health checks and post-remediation verification.
• Maintain accurate vulnerability inventories, remediation trackers, exception records and management reports.
• Identify remediation blockers, dependencies and risks, and escalate issues to the appropriate technical teams and leadership.
• Support change management processes, including change requests, implementation plans, validation and rollback procedures.
• Develop operational dashboards, reports and metrics to track remediation progress, SLA adherence, overdue vulnerabilities and compliance trends.
• Identify opportunities to improve remediation efficiency through scripting, automation and process standardization.
• Ensure operational procedures, evidence and remediation records are maintained to support security governance and audits.
• Provide technical guidance to team members and coordinate day-to-day remediation priorities.

What you'll need

• 6–9 years of experience in IT infrastructure, Windows system administration, security operations, patch management or vulnerability remediation.
• Strong understanding of Windows operating systems and Windows Server administration.
• Good knowledge of Windows security updates, cumulative updates, monthly patch cycles and patch deployment processes.
• Understanding of vulnerability management concepts, including CVEs, vulnerability severity ratings, remediation SLAs and security compliance.
• Familiarity with Microsoft Azure and cloud computing fundamentals, including Azure Virtual Machines.
• Experience analyzing technical issues, troubleshooting patch failures and coordinating remediation across multiple teams.
• Understanding of server maintenance windows, change management, pre- and post-patching validation and rollback planning.
• Working knowledge of networking fundamentals, Active Directory, Group Policy and Windows services.
• Experience preparing operational reports, tracking KPIs and presenting remediation status to stakeholders.
• Strong communication, analytical, organizational and problem-solving skills.
• Ability to manage multiple remediation activities, prioritize competing demands and drive issues through to closure.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.

Nice to have

• Experience with vulnerability scanning and security platforms such as CrowdStrike, Qualys, Rapid7 or Microsoft Defender Vulnerability Management.
• Exposure to patch management tools such as Automox, Microsoft Configuration Manager (SCCM), Intune or Azure Update Manager.
• Familiarity with ServiceNow for incident, problem and change management.
• Basic to intermediate PowerShell scripting for automation, reporting and validation.
• Understanding of vulnerability prioritization frameworks and threat intelligence, including CVE, CVSS, CISA Known Exploited Vulnerabilities (KEV) and exploitability indicators.
• Experience with Microsoft security advisories and monthly Patch Tuesday updates.
• Exposure to Power BI or similar reporting tools.
• Familiarity with ITIL processes and enterprise IT service management practices.
• Relevant industry certifications in Microsoft Azure, Windows administration, cybersecurity or IT service management.

Details

• Location: Baroda, India (Office).
• Employment type: Full-time.