Underwriting Supervisor

Overview

Lead and develop a credit risk operations team that may support risk investigations, underwriting, triage, merchant review, or related workflows, ensuring timely, accurate, policy-compliant risk decisions.

What you'll do

• Lead and develop an assigned credit risk operations team, which may include risk investigations, underwriting, triage, merchant review, or related workflows.
• Oversee daily workload, queue management, service levels, quality standards, and business objectives to ensure timely and accurate risk decisions.
• Coach and mentor team members, providing performance feedback, decisioning guidance, and support for career growth and development.
• Review escalated cases and complex risk scenarios, helping teams apply policies, procedures, and sound judgment to support consistent outcomes.
• Analyze operational and risk performance trends, identify root causes, and implement solutions that improve quality, efficiency, and control effectiveness.
• Partner with internal stakeholders across credit risk, operations, sales, compliance, and product teams to resolve issues, optimize processes, and support strategic initiatives.
• Maintain a strong focus on risk management, regulatory compliance, policy adherence, and operational excellence.

What you'll need

• Excellent communication skills.
• Strong attention to detail.
• Sound judgment.
• Process management expertise.
• Ability to motivate teams and manage competing priorities.
• Ability to collaborate effectively across credit risk, operations, sales, compliance, and other business partners.

Details

• Location: Thane, India.
• Management level: Supervisor.