Associate Member Support Specialist

Overview

Support current and prospective Hinge Health members across their journey, becoming an expert in the company's programs, eligibility, enrollment and billing, and resolving member questions and concerns efficiently.

What you'll do

• Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
• Strengthen member relationships by interacting in a friendly yet professional manner and providing best-in-class support across email, phone and chat
• Answer questions and provide solutions in a timely, efficient manner
• Ensure prompt and clear communication for members while conveying warmth and empathy
• Navigate between multiple tools and systems to address member questions and concerns
• Manage multiple processes and workflows simultaneously

What you'll need

• Available to work a variable schedule based on business needs, including shifts within 4:00am–8:00pm PST that may include evenings, weekends and holidays as required
• At least one year of experience in a call center or customer-facing role
• Excellent member-facing communication skills, spoken and written, along with strong soft skills
• Confidence managing multiple processes and workflows simultaneously
• Able to effectively work in a remote environment and be depended on for punctuality and communication

Nice to have

• Bachelor's degree or equivalent experience
• Experience working in a remote environment
• Experience working in fast-paced environments
• Familiarity with HIPAA regulations
• Experience with Zoom Contact Center and Zendesk, or similar call and ticketing systems
• Experience working with AI

Details

• Remote, US
• Variable schedule within 4:00am–8:00pm PST, including possible evenings, weekends and holidays