Data Center Field Engineer (Night & Weekend Shift)

Overview

Install, maintain, troubleshoot and replace server and infrastructure hardware in financial-services customer data centers, working nights and weekends during customer-approved maintenance windows.

What you'll do

• Perform on-site installation, replacement and upgrade of storage devices (HDD, SSD, NVMe), memory modules, network interface cards and transceivers, power supplies, cooling components including fans and heat sinks, and CPUs, motherboards and system boards.
• Execute approved maintenance, repair and upgrade procedures according to documented work instructions.
• Conduct basic diagnostics to confirm failure symptoms before replacement and verify successful system recovery after repair.
• Coordinate in real time with Jabil remote technical support, including overnight support, for troubleshooting guidance and validation.
• Complete all work within the customer-approved maintenance window and communicate immediately if a window is at risk.
• Accurately document all service activities in the ticketing system, including parts replaced with serial numbers, validation testing, and system status before and after repair.
• Follow all customer security, safety, access and change-management requirements.
• Properly package, process and return defective parts in accordance with established RMA procedures.
• Maintain tools, equipment and work areas in a safe and organized manner.
• Escalate complex technical issues outside established procedures for additional support.

What you'll need

• High school diploma or equivalent.
• 1–3 years of hands-on experience in server hardware support, data center operations, or field service.
• Basic understanding of server hardware and data center components.
• Ability to follow detailed technical instructions and procedures with precision.
• Strong attention to detail and commitment to quality execution.
• Familiarity with electrostatic discharge (ESD) handling practices.
• Ability to use common diagnostic tools and basic test equipment.
• Comfortable working independently during off-hours, with remote support rather than on-site supervision.
• Effective communication skills to coordinate with remote teams and document work clearly.
• Ability to manage multiple service requests and prioritize tasks.
• Valid driver's license and reliable personal transportation.
• Ability to lift and move equipment up to 50 lbs, with or without reasonable accommodation.
• Ability to pass customer site background checks and access requirements.
• Legally authorized to work in the United States without current or future sponsorship by Jabil.

Nice to have

• Associate's degree in Information Technology, Electronics, or related field.
• Experience in financial services, trading, or colocation data center environments.
• Prior night-shift or weekend field service experience.
• Technical certifications (e.g., CompTIA A+, Server+, or similar).
• Familiarity with ticketing or work order management systems (e.g., ServiceNow).

Details

• Location: NY/NJ Metro financial data centers (e.g., Secaucus, Carteret, Mahwah, NJ and New York, NY).
• Regular schedule 6:00pm to 2:00am Monday–Friday, with some Saturday hours on call as needed.
• Nights and weekends as primary schedule; work may be required on holidays and market-closure days.
• Participation in an on-call rotation for urgent break/fix dispatches is required.
• Frequent local travel between NY/NJ data center sites within a single shift; personal vehicle required and business travel expenses reimbursed per policy.
• Shift start times may change with customer maintenance windows; advance notice provided whenever possible.
• Work performed in data center environments with controlled temperature and elevated noise; frequent standing, bending and working in confined rack spaces.
• Not eligible for immigration and/or visa sponsorship.