Associate Mgr. Post-Live Professional Services Consulting

Overview

Associate Mgr. Post-Live Professional Services Consulting for UKG, leading post-live WFM managed services delivery and supporting project execution end-to-end.

What you'll do

• Oversee resources and ensure tasks are completed efficiently for smooth implementation methodology.
• Lead through the project life cycle and support an internal executive sponsor for assigned projects.
• Drive on-time delivery by ensuring consistency and repeatability of project delivery.
• Manage project health using quality assurance techniques, reporting, and related activities.
• Maintain customer satisfaction and handle customer escalations when required.
• Forecast staffing needs and work with staffing teams to maximize staff utilization.
• Manage project management staff and support career development/mentoring.

What you'll need

• 8-12 years of work experience.
• Strong project management skills.
• Enterprise software experience.
• Understanding of professional services operations (performance benchmarks/levers, resource deployment, staff development, partner management).
• Business-minded leadership with executive-level presence and credibility with customers.
• Demonstrated experience selling services as part of an enterprise software company.
• Bachelor’s degree in a technical field; MBA desired.

Details

• Location: Pune City, India.
• Works with a team responsible for post-live Pro WFM managed services for customers globally.