Associate Project Manager

Overview

Associate Project Manager / Scrum Master in the offshore global delivery team, owning day-to-day delivery execution, sprint facilitation and project governance on multi-cloud Salesforce engagements, working closely with onshore Project and Program Managers.

What you'll do

• Lead all Scrum ceremonies (stand-ups, sprint planning, backlog refinement, reviews/demos and retrospectives) and own sprint plans, milestones and release timelines in line with onshore PM commitments.
• Own Jira hygiene (workflows, estimation, sprint scope, backlog structure and user stories with clear acceptance criteria).
• Keep Confluence documentation, meeting minutes, decisions and action items current.
• Manage Risks, Assumptions, Issues and Dependencies (RAID), track burn rates against estimates, flag scope creep or budget variances early, and support the onshore PM on change orders, margin calculators and escalations.
• Run onboarding and offboarding, maintain resource allocations and utilisation in Certinia or equivalent tools, approve weekly time entries and support billing readiness.
• Prepare weekly status reports and dashboards, contribute to PULSE / RED reviews, Proforma analysis and steering committee inputs, and act as the bridge between the India team and onshore engagement leadership.
• Coordinate workstreams across Sales, Service, Experience and Marketing Cloud, Data 360, Agentforce and MuleSoft; track cross-team dependencies, deployment pipelines (e.g. Salesforce DevOps Center, Copado or Gearset) and go/no-go readiness; plan UAT, data migration rehearsals, cutover and hypercare.
• Use approved GenAI tools (e.g. Atlassian Rovo) for meeting minutes, Jira hygiene and JQL reporting, documentation, status reports, risk spotting and Salesforce release summaries, following Horizontal and client AI policies and checking all output before it is shared.
• Work with your manager to create a 30-60-90 day plan to establish your long-term career path within the organization.

What you'll need

• 4–5+ years in IT/software delivery project management, consulting or digital agency environments, including hands-on PM or Scrum Master work on Salesforce projects, ideally at a consulting partner or SI.
• Working knowledge of the Salesforce product suite, sandboxes, deployments, configuration versus custom development and release management.
• Deep understanding of Scrum/Agile, sprint metrics (velocity, burndown) and release planning.
• Advanced or admin-level Jira (board configuration, JQL, reporting) and Confluence.
• Experience with an enterprise PSA/ERP tool for resource scheduling, time approval and project accounting.
• Everyday use of GenAI assistants (e.g. Claude, ChatGPT, Microsoft Copilot or Atlassian Rovo) and familiarity with how Agentforce and Einstein features are delivered on Salesforce projects.
• Strong verbal and written communication skills, with a proven track record of working with distributed teams and onshore stakeholders.
• Organised, dependable and comfortable facilitating across time zones, cultures and seniority levels.

Nice to have

• CSM, PMI-ACP, PMP or equivalent certification.
• Salesforce Certified Associate or Administrator certification.
• Certinia experience.

Details

• Location: Jaipur, Rajasthan, India (offshore global delivery team).
• Works closely with onshore Project and Program Managers.