Associate, Sales Support - Service

Overview

Sales Support Associate supporting the Delivery Ops sales support team and the service sales representatives and mechanics at local branches, with a focus on developing product and industry knowledge.

What you'll do

• Generate proposals for field mechanics, sales representatives, maintenance supervisors, and customers.
• Contribute to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals.
• Work with the sales team to update documents and overall processes.
• Assist new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions.
• Ensure all customer inquiries are addressed in a timely manner.
• Handle ad hoc requests and project work.

What you'll need

• Minimum of 2 years of relevant experience.
• Excellent written and verbal communication in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong customer service skills.
• Excellent organizational skills.
• Ability to meet tight deadlines and work well under pressure.

Nice to have

• Preferably experience in sales or customer service.
• CRM experience.
• Otis proposal experience and elevator industry knowledge (not required).
• Bachelor's degree.
• Ability to communicate in French is a plus.

Details

• 100% remote position.
• Location: Florida Home Offices Remote Location, Remote City, FL, 33408, USA.