Associate – Salesforce Agentforce, Advisory

Overview

PwC is hiring an Associate for Salesforce Agentforce (Advisory) to design, develop, and integrate AI-driven agents on the Salesforce platform while ensuring security, governance, and continuous improvement.

What you'll do

• Design and develop Agentforce agents within Salesforce.
• Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.
• Build conversational flows using LLMs, NLP, and AI prompts.
• Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.
• Develop and maintain Apex classes, LWC components, and Flow automations.
• Create and optimize data models and knowledge bases for AI responses.
• Collaborate with business stakeholders to identify use cases and deliver AI solutions.

What you'll need

• 3–8 years of experience in Salesforce development.
• Hands-on experience with Salesforce Flow, Apex, and Lightning Web Components (LWC).
• Hands-on experience with Agentforce / Einstein Copilot / AI Cloud and prompt engineering.
• Strong understanding of CRM processes (Sales and Service) and REST/SOAP APIs and integrations.
• Experience with Data Cloud / Knowledge / OmniStudio (preferred).
• Familiarity with generative AI concepts, LLMs, and automation frameworks.

Nice to have

• Salesforce certifications such as Salesforce Platform Developer I/II and AI Specialist/AI Associate (Agentforce-related).
• Experience with OpenAI / Azure OpenAI / Salesforce AI Cloud and conversational design/chatbot development.

Details

• Experience range stated as 3 to 5 years (years of experience required).
• Travel requirements not specified.
• Work visa sponsorship: No.
• Government clearance required: No.