Associate Site Reliability and Forward Deployed Engineer

Overview

Early-career Site Reliability and Forward Deployed Engineer supporting production operations, incident response, and post-launch reliability across the Abacus Insights platform.

What you'll do

• Participate in production incident triage, mitigation, recovery, and follow-up activities.
• Investigate and resolve well-scoped production defects and field-reported issues.
• Contribute evidence and technical findings to root cause analyses (RCAs).
• Maintain and improve runbooks, troubleshooting guides, monitoring, alerting, and operational checklists.
• Support customer deployments, integrations, and production troubleshooting alongside senior engineers.
• Write and maintain Python scripts or small services to automate operational workflows and reduce manual toil.
• Investigate AWS infrastructure, Databricks workloads, and data pipeline issues.

What you'll need

• 2-4 years of professional experience in software engineering, site reliability engineering, technical support, production operations, data engineering, or related field.
• Understanding of cloud computing and interest in supporting production systems in AWS.
• Basic Python programming skills to read, troubleshoot, and modify existing scripts or services.
• Familiarity with Linux command-line tools, logs, APIs, or SQL-based troubleshooting.
• Basic understanding of incident response, root cause analysis, monitoring, alerting, and observability concepts.
• Clear written and verbal communication, including documenting findings and providing status updates.
• Bachelor’s degree in engineering or related field.

Details

• Location: Pune; 5 days from the office.
• Standard hours: 9 hours/day, 5 days/week.