Associate – Social Media Listening

Overview

Support social media listening analysis for AstraZeneca's portfolio, turning real-time social conversation into timely insights that guide content, media and engagement decisions.

What you'll do

• Support the definition of topics, measures and filters to frame clear objectives and deliverables for standard and custom reports.
• Build and refine social listening queries, keywords and parameters, and configure dashboards to capture volume, sentiment, drivers and influencers accurately.
• Take ownership of query iteration to reduce noise and bias, ensuring precise, decision-ready mention analysis by the close of each reporting period.
• Pull, interpret and synthesize data into sharp insights that inform content and media decisions for campaigns and events, and advise teams on optimizations and next actions.
• Create clear, visually compelling deliverables in PowerPoint, newsletters and Excel using charts, tables and infographics.
• Translate findings into practical recommendations that impact targeting, creative and channel mix, and track outcomes to iterate on results.
• Operate within global social listening SOPs and compliance policies, upholding data integrity and ethical standards at all times.
• Work closely with cross-functional partners to align on objectives, share findings succinctly and influence decisions with evidence.

What you'll need

• 2-4 years of experience in social media listening.
• Bachelor's degree in any stream, Pharma or MPharm (Pharmacology preferred), or MBA.
• Excellent written and verbal communication skills, with the ability to transform data into a concise yet compelling story.
• Ability to synthesize information and produce insightful and accurate analysis and recommendations.
• Highly organized with impeccable attention to detail; able to handle multiple projects simultaneously and deliver accurate reports without grammatical or data errors.
• Strong sense of responsibility, takes ownership, self-starter and proactive attitude.
• Good mix of technical understanding, business sense, managerial/connecting and interpersonal skills.
• Strong familiarity and understanding of social media platforms such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr.
• Comfortable with MS Office Suite including Excel and PowerPoint.
• Experience with social listening tools such as Sprinklr, BrandWatch, Talkwalker, Meltwater, Netbase or Social Studio.

Nice to have

• Pharmaceutical and social listening experience.
• Hands-on experience configuring queries, dashboards and reports in enterprise social listening platforms.
• Experience turning monitoring outputs into campaign or content optimizations within regulated environments.
• Familiarity with global SOPs and compliance considerations for digital and social data.

Details

• Location: Chennai (per role description); source location line lists Bangalore, India.
• Posted 19-Oct-2026; closing date 20-Oct-2026.