Associate Systems Engineer

Overview

Support End User Computing services across Windows and Apple environments, focused on reliable day-to-day support, timely incident resolution, device compliance and a consistent user experience. Based in Bengaluru, India.

What you'll do

• Provide responsive support for Windows laptops and desktops, Apple Mac devices, iPhone/iPad, printers and workplace peripherals.
• Support meeting-room and collaboration technology, including basic diagnosis and coordination with specialist teams.
• Triage and resolve hardware, operating-system, application, access and connectivity issues within agreed service levels.
• Install, configure and maintain devices and approved applications using enterprise endpoint-management tools.
• Maintain device health, security and compliance through patching, encryption, endpoint protection and approved configurations.
• Document incidents, troubleshooting steps and resolutions accurately in ServiceNow or the applicable service-management platform.
• Coordinate escalations with workplace technology, identity, network, security and vendor teams.
• Identify recurring issues, contribute to root-cause analysis and improve knowledge articles and support procedures.
• Support technology rollouts, office changes and device refreshes.
• Provide support through assigned shifts and operational coverage schedules.

What you'll need

• 1 to 3 years of experience in End User Computing, desktop support, workplace technology or IT infrastructure support.
• Graduate degree or diploma in IT, computer science or a relevant discipline, or equivalent practical experience.
• Hands-on experience supporting Windows and Apple macOS endpoints in an enterprise environment.
• Practical Apple support knowledge, including macOS troubleshooting, iPhone/iPad support, enrollment, FileVault, software installation and device lifecycle activities.
• Basic knowledge of ADE (Automated Device Enrolment) OS build, JAMF and Microsoft Intune or equivalent endpoint-management tools.
• Experience diagnosing hardware, operating-system, application, peripheral and basic network-connectivity issues.
• Basic knowledge of Active Directory, Microsoft Entra ID, Group Policy, permissions and access troubleshooting.
• Understanding of endpoint security and compliance controls, including patching, encryption, antivirus/EDR and approved software standards.
• Experience using ServiceNow and following incident, request, problem and change processes.
• Clear communication, accurate documentation and a strong service mindset.
• Ability to work in shifts and collaborate across regional and global support teams.

Nice to have

• PowerShell or Python scripting for support automation and reporting.
• Experience supporting Microsoft 365 applications, Teams and enterprise collaboration tools.
• Familiarity with ITIL practices; ITIL Foundation certification is an added advantage.
• Exposure to device provisioning, application packaging, software distribution and endpoint analytics.
• Experience supporting meeting-room technology or modern workplace environments.

Details

• Location: Bangalore (Bengaluru), India.
• Shift-based support with assigned operational coverage schedules.