AV Operations Specialist

Overview

AV Operations Specialist responsible for AV room readiness and event/production coverage in a specified office region.

What you'll do

• Serve as the AV owner for your office’s rooms and event spaces.
• Execute preventative maintenance sweeps and recurring room sweeps.
• Own the AV support queue, including triage, prioritization, resolution, and escalation.
• Provide technical coverage for live and hybrid events, including all-hands and broadcasts.
• Operate event production systems such as audio consoles, video switchers, camera systems, and streaming encoders.
• Direct AV integrators, contractors, and event labor on site and manage scope and SLAs.

What you'll need

• 8+ years of hands-on experience in AV operations, workplace technology, or technical event support.
• Working fluency across room systems, event audio, video, camera, and streaming.
• Experience owning a standing estate of rooms and stakeholders over time.
• Ability to diagnose problems rather than only report them.
• Comfort prioritizing independently across maintenance, support, and events.
• Experience with checklists, intake processes, maintenance cadences, and documentation.

Details

• Based in the San Francisco or New York office.
• Expected to be in office 5 days per week.
• Occasional evening and early-morning coverage around major events.
• 2-4 weeks of travel annually may be expected.