Banking Operations -Credit Bureau Dispute

Overview

Entry-level Operations Support role providing day-to-day support for Citi's credit bureau dispute operations, acting as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales.
• Communicate daily with management on productivity, quality, availability and Management Information System (MIS) indicators.
• Provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.
• Perform record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and account opening in coordination with the Operations - Core Team.

What you'll need

• 2-4 years of relevant experience.
• Bachelor's degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Extensive knowledge of the US Banking / collections / Bankruptcy / Credit Dispute Ops / Credit Bureau / Fraud Process / Card Ops / Shared Services / Back Office Collections / Chargeback.
• Ability to work unsupervised and apply problem solving capabilities.
• Demonstrated analytical skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in mathematics and logical reasoning.
• Will closely work with US customers in NAM hours.
• Flexible to work in rotational shifts and rotational week offs.

Nice to have

• Master's degree.

Details

• Location: Pune, Maharashtra, India.
• Works in NAM hours with US customers.
• Rotational shifts and rotational week offs.