Banking Operations Sr. Associate II

Overview

Banking Operations Sr. Associate II role supporting back-office and banking operations for Consumer Directed Healthcare claims and Health Savings Account inquiries, ensuring accurate, timely and compliant processing.

What you'll do

• Execute back-office and banking activities, including Consumer Identification Program (CIP) and Office of Foreign Assets Control (OFAC) processes, account reconciliations, transactional processing, check research, and resolution activities.
• Deliver with accuracy and urgency, consistently meeting productivity expectations and service-level agreements while adhering to established policies, practices, and operational guidelines.
• Communicate effectively with internal and external partners and ensure work requests receive timely, thoughtful responses.
• Identify meaningful metrics and trends, share findings with leadership, and proactively address potential processing issues before they create downstream impact.
• Assess procedures, identify opportunities to simplify workflows, and contribute ideas that increase efficiency and strengthen operational performance.
• Develop a strong understanding of Alegeus business practices, policies, and product offerings, and contribute to special projects and evolving team priorities.

What you'll need

• Demonstrated ability to manage multiple back-office processing activities while maintaining accuracy, productivity, and quality.
• Ability to communicate effectively with diverse stakeholders.
• Ability to recognize operational trends and risks and proactively identify opportunities to streamline workflows and improve results.
• 6+ years of experience in banking operations and/or financial operations, including experience working across multiple processing environments and executing back-office support.
• Bachelor's degree.

Details

• Location: Bangalore, India.