Banking Support Analyst

Overview

Provide day-to-day operations support for Citi's record, account and client-communication processes, acting as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements, performance reporting, advices, letters and notices.
• Fulfil client needs while providing an exceptional client experience, measured by specific metrics.
• Appropriately assess risk when making business decisions, driving compliance with applicable laws, rules and regulations and Policy, and escalating, managing and reporting control issues with transparency.

What you'll need

• Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and our competitors.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Comfortable working a late-night rotational shift schedule, typically starting around 11:30 PM or 12:30 AM.
• Bachelor's degree/University degree.

Nice to have

• Previous relevant experience.

Details

• Location: Pune, Maharashtra, India.
• Rotational late-night shifts, typically starting around 11:30 PM or 12:30 AM.