BD Administrative Assistant-13

Overview

Provides comprehensive customer service and administrative support to external and internal stakeholders across sales support, healthcare, claims, commercial support, brokerage, SCS and billing functions.

What you'll do

• Maintain positive customer relations and resolve inquiries, exceptions, complaints and claims fairly and effectively in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Formulate improvement plans based on customer survey feedback.
• Offer customer service support through calls, emails, SMS and chats.
• Process back-office activities and monitor the resolution process of customer cases.
• Document incoming customer concerns and conduct thorough investigations until cases are resolved.
• Provide administrative or technical support to ensure effective on-going operations.
• Apply knowledge of established processes and procedures to execute with excellence.
• Provide solutions to problems in atypical or infrequently occurring situations.
• Identify key issues and patterns from partial or conflicting data.
• Work with limited supervision and often help less experienced colleagues.

Details

• Employment type: Permanent.