HR Service Agent

Overview

HR Service Agent in Vanderlande's Global HR Service Desk within the Regional HR & Services organization, serving as the first point of contact for employees based in the Netherlands.

What you'll do

• Resolve first-line employee queries related to HR policies, processes, and systems, escalating complex cases to the relevant specialists when required.
• Record and document employee inquiries using the ticketing and case management system.
• Meet defined Service Level Agreement (SLA) targets by providing accurate, consistent, and timely support.
• Execute back-office HR processes and transactions in accordance with established policies and standard operating procedures.
• Conduct the necessary research to investigate queries and support effective resolution.
• Guide employees and managers through self-service transactions, HR portal navigation, and HR policy interpretation to encourage independent resolution.
• Use data and service insights to monitor performance, identify trends, and improve the employee experience.
• Support ad hoc projects and activities within the Regional HR & Services organization.
• Collaborate with Regional HR & Services stakeholders to understand, implement, and improve HR processes, with a focus on employee experience and employee life events.
• Identify recurring service issues and proactively recommend improvements.
• Lead or support the implementation of process and service delivery enhancements.
• Drive local improvements in collaboration with HR stakeholders and other relevant teams.

What you'll need

• At least 3 years of experience in first-line HR support.
• Data-driven approach with the ability to use information and insights to support effective service delivery.
• Strong written and verbal communication skills.
• Intermediate knowledge of Microsoft 365 tools, particularly Outlook, Excel, and Word.
• Proficiency in English.

Nice to have

• A good understanding of local HR policies and procedures.
• Experience with Workday or another HR information system.

Details

• Location: Pune, India.
• Employment type: Full-time.
• Reports to the Regional HR Service Desk Lead APAC.
• Flexible and hybrid working model.