Benefits Associate - Global Benefits

Overview

Entry-level Tier-1 benefits support role within the HR Service Center, handling routine colleague benefits inquiries, case intake, benefits administration transactions, and reconciliation work across assigned countries or populations.

What you'll do

• Serve as a Tier-1 point of contact for colleague benefits questions, routine issue resolution, and case intake through the HR Service Center.
• Escalate complex cases, exceptions, plan interpretation questions, and non-routine issues to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.
• Support claim administration and collect documentation needed to facilitate submissions or follow-up with colleagues, beneficiaries, and vendors, as applicable.
• Support day-to-day benefits administration, including new hire enrollments, benefit changes, life event updates, terminations, and other colleague transactions in accordance with established procedures.
• Collect and process required documentation for enrollments, dependent or beneficiary updates, claims support, and other benefits transactions where applicable.
• Support periodic enrollment windows, flexible benefits administration, and country-specific benefit processes as assigned.
• Coordinate benefit-related data updates and communications with payroll, benefit vendors, and internal stakeholders.
• Coordinate benefit-related payroll inputs and follow up on payroll deduction or contribution issues.
• Support administration of benefits or voucher programs not fully managed by external vendors, following defined processes and controls.
• Perform reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, and investigate and resolve routine discrepancies.
• Process and reconcile benefit invoices, premium payments, allowances, reimbursements, and other assigned transactions in coordination with finance, payroll, and vendors.
• Prepare, distribute, and reconcile eligibility, enrollment, and other recurring reports used for benefits administration and vendor processing.
• Support retirement and pension administration activities for designated countries or programs, including contribution updates and vendor coordination.
• Maintain and update process documentation, templates, and service resources.
• Perform additional related duties as assigned by the manager or in coordination with the Global Benefits COE.

What you'll need

• High School Degree or associate's degree.
• Entry-level position.
• Ability to fluently speak, read, write, understand and communicate in English.

Nice to have

• Prior experience in customer service, shared services, HR operations, benefits administration, payroll support, or other administrative work.
• High level customer service orientation and ability to communicate clearly with colleagues, vendors, and internal stakeholders.
• High level attention to detail, accuracy, and follow-through, especially when reviewing and reconciling data.
• Ability to review and analyze data to identify discrepancies and trends.
• Comfort working with data, reports, and common business software such as Excel and Word.
• Basic understanding of service metrics and data quality concepts.
• Experience with HR systems or service management tools.
• Familiarity with automated workflows or digital tools to support HR processes.
• Problem-solving skills and ability to follow structured approaches to issue resolution.
• Ability to handle confidential and sensitive information.
• Ability to work across different regions, cultures and time zones.
• Ability to communicate effectively across multiple channels (email, systems, chat).
• Ability to work with both internal and external stakeholders with guidance.
• Ability to learn and follow defined processes, service standards, and escalation paths.
• Ability to manage multiple tasks and meet deadlines in a service center environment.
• Ability to identify opportunities to improve processes and enhance efficiency.

Details

• Training will be provided on Alcon benefits processes, systems, reconciliation activities, and country-specific requirements.
• Location: Bangalore, India.