Administrator – Client Service Desk

Overview

Administrator role in the Client Service Desk, acting as liaison between stakeholder groups to deliver client transactions and service requirements, with a focus on client experience and operational efficiency.

What you'll do

• Complete client transaction and service requirements in accordance with the bank's policies and procedures.
• Ensure all required documents and data from clients are collected, reviewed and delivered for further processing in line with regulatory and internal bank requirements.
• Take ownership of assigned cases and follow through to completion.
• Liaise with internal and external stakeholders on a daily basis.
• Ensure high quality customer experience and reduce process and documentary redundancies to maintain client satisfaction.
• Facilitate client needs, liaising suitably with all stakeholders and following through to execution.
• Support and educate clients on the Bank's products and advise clients on solutions.

What you'll need

• Sound knowledge of products including Trade Finance, Remittances, Bank Guarantees and General Banking such as RTGS/NEFT.
• Working knowledge of banking products including Trade Finance, General Banking and FX.
• Excellent communication and negotiation skills.
• Bachelor's degree/University degree or equivalent experience.
• Experience of 1-3 years in Banking or Financial organisation.
• In-depth knowledge of RBI regulatory aspects around Trade, Forex, BG and GBO.

Nice to have

• Client service experience.

Details

• Location: Mumbai/Bangalore.
• Reports to: Vice President.
• Individual contributor role.