Analyst – Client Service Desk

Overview

Analyst role in the Client Service Desk, acting as liaison between stakeholder groups to deliver client transactions and service requirements, and to drive client experience and operational efficiency.

What you'll do

• Develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements.
• Act as liaison between stakeholder groups involved in the delivery of all transactions and service requirements, including front office, compliance and operational groups.
• Engage with internal and external stakeholders on a daily basis and ensure the uninterrupted flow of communications between parties.
• Complete client transaction and service requirements in accordance with the bank's policies and procedures.
• Collect, review and deliver all required client documents and data for further processing in line with regulatory and internal bank requirements.
• Take ownership of assigned cases and actively follow through to completion.
• Ensure high quality customer experience and reduce process and documentary redundancies to maintain client satisfaction.
• Facilitate client needs by liaising with all stakeholders and following through to execution.
• Support and educate clients on the Bank's products and advise clients on solutions.

What you'll need

• Sound knowledge of products including Trade Finance, Remittances, Bank Guarantees and General Banking such as RTGS/NEFT.
• Working knowledge of banking products including Trade Finance, General Banking and FX.
• Excellent communication and negotiation skills.
• Bachelor's degree/University degree or equivalent experience.
• Experience of 1-3 years in Banking or Financial organisation.

Nice to have

• Client service experience.
• In-depth knowledge of RBI regulatory aspects around Trade, Forex, BG and GBO.

Details

• Position titles: Analyst/Sr Analyst; corporate title Analyst; reporting to Vice President.
• Location: Mumbai/Bangalore.
• Individual contributor role.