Billing Analyst

Overview

Billing Operations Analyst responsible for the full cycle of billing activities across multiple business entities, regions and sales organizations within eBay's Global Billing Operations function, supporting SAP S/4HANA billing, customer master records, financial reconciliations and billing process governance.

What you'll do

• Handle end-to-end billing operations, including invoice creation, validation, posting, corrections, cancellations, re-issuance, and monitoring of automated billing workflows.
• Ensure billing transactions are processed accurately and in compliance with customer account information, company policies, regulatory requirements and internal financial controls.
• Review, validate and maintain customer master data, billing configurations, tax information, legal entities and other critical billing-related data.
• Investigate and resolve billing exceptions, posting failures, reconciliation discrepancies, master data issues and customer account concerns through root cause analysis and corrective actions.
• Support billing operations within SAP S/4HANA and related financial systems, including reporting, account analysis and validation of financial postings.
• Partner with Collections, Cash Application, Treasury, Finance, Controlling, IT and business partners to resolve operational issues, reconcile customer accounts and support accurate financial reporting.
• Coordinate issue resolution, customer concern management and communication across regional, global and outsourced service teams.
• Ensure compliance with internal controls, audit requirements, regulatory standards and operating procedures, maintaining complete audit trails and supporting audit-readiness activities.
• Drive continuous improvement initiatives focused on process standardization, automation, operational efficiency, data quality and customer satisfaction.
• Investigate and resolve invoice-related exceptions, billing holds, disputes and customer inquiries in a timely manner.
• Support payment holds and billing exception resolution by coordinating with cross-functional teams and partners.
• Serve as a key point of contact for internal partners and customers, ensuring effective communication and issue resolution.

What you'll need

• Graduate or MBA, with proven experience in Accounts Receivable (AR), Billing Operations or Order-to-Cash (O2C) processes.
• Hands-on experience with SAP S/4HANA, HIVE, Salesforce or similar billing and customer-management tools.
• Minimum 4 to 8 years of proven experience in Order to Cash, Accounts Receivable or billing operations.
• Experience with customer master data, processing sales requests, generating invoices, resolving billing issues or financial reporting.
• Ability to analyze discrepancies, solve problems, handle priorities and work well with partners.
• Solid understanding of ERP systems and Microsoft Office tools.
• A collaborative approach and commitment to accuracy, customer service and continuous improvement.
• Experience in Customer Master Data Management, Sales Orders, Invoice Creation, Billing Operations and Reporting.
• Experience working with ERP platforms such as SAP S/4HANA and business tools such as HIVE and Salesforce, along with proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills with strong customer service orientation and problem-solving ability.
• Proven analytical and troubleshooting skills with attention to detail.
• Ability to prioritize multiple priorities and work effectively in a fast-paced environment with time-sensitive tasks.

Details

• Open to working in late-evening shifts to support global business operations.
• Willingness to provide additional support during critical business periods, including month-end, quarter-end and year-end close activities.
• Hybrid work model with a required minimum of three days per week in the office.
• Preference for immediate joiners or candidates who can join within 30 to 45 days.