Business Analyst/Transformation - Process Intelligence

Overview

Business Analyst on the Results Delivery Office Process Intelligence team, executing the Process Intelligence strategy and supporting enterprise transformation programs.

What you'll do

• Drive initiatives to maximize business value from process intelligence deployments, covering current-state understanding, automation/redesign opportunities, and value capture monitoring.
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

What you'll need

• Master's degree, OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience.
• Process analysis, visualization, and improvement experience.
• Proficiency with one or more process mining tools (e.g., Celonis, Signavio).
• Experience processing, filtering, and presenting large data extracted from multiple source systems.
• Data reporting experience (e.g., Tableau, Power BI).
• Strong project management capabilities partnering with both business and IT.
• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalate timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Nice to have

• Coding knowledge (e.g., SQL, Python, YAML).
• Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management.
• Experience deploying AI and automation solutions (e.g., RPA).
• Broad business process knowledge, including biopharmaceutical-specific processes.
• Comfortable working in a start-up or build environment as the company expands into new areas.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.

Details

• Location: Hyderabad, India.
• Employer: Amgen.