Business Execution Consultant - Product Support Analyst

Overview

Business Execution Consultant - Product Support Analyst to support operational excellence, product delivery, and business transformation through process documentation, Agile support, testing coordination, and reporting.

What you'll do

• Participate in assigned business operations to meet business goals and objectives.
• Identify process improvement opportunities using root cause testing of compliance and business metrics.
• Review and research strategies and action plans to establish effective processes and meet performance and policy expectations.
• Provide recommendations to develop, implement, and monitor strategic approaches and support function effectiveness.
• Coordinate testing activities, support UAT execution, track defects, and assist with implementation readiness.
• Prepare reports, dashboards, metrics, and status updates for stakeholders and leadership.

What you'll need

• 2+ years of Business Execution, Implementation, or Strategic Planning experience (or equivalent).
• Experience developing and maintaining SOPs, runbooks, process documentation, and knowledge management repositories.
• Experience documenting current-state and future-state business processes, workflows, and process maps.
• Experience supporting Agile delivery practices, including Jira administration, backlog maintenance, and sprint planning.
• Experience creating user stories, acceptance criteria, and functional documentation.
• Experience supporting user acceptance testing (UAT), defect tracking, implementation, and release readiness.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and collaboration tools such as SharePoint and Confluence.

Details

• Location: Bengaluru, India.