Business Intelligence Analyst - Semi Sr.

Overview

Business Operations & Planning Analyst (Business Intelligence Analyst – Semi Sr.) in the Agent Experience (AX) space at Thomson Reuters.

What you'll do

• Monitor adoption trends across AI-assisted products and analyze feature usage and engagement.
• Build and maintain operational dashboards and reporting using tools like Salesforce reporting, Tableau, and Power BI.
• Investigate reported issues using diagnostic data and identify recurring problems and adoption blockers.
• Partner with product, engineering, operations, and customer success to translate reporting needs into data models.
• Collaborate on data modeling decisions, including mapping Salesforce data for analytics and defining joins.
• Provide strategic recommendations based on data trends and present findings to leadership.

What you'll need

• 3+ years of experience in data analysis, business operations, or analytics roles.
• Strong proficiency with at least one data visualization/BI tool such as Tableau or Power BI.
• Ability to build intuitive, accurate, and actionable dashboards.
• Experience with Salesforce or similar CRM platforms including reporting and analytics capabilities.
• Solid foundation in SQL for data analysis and data quality validation.
• Commitment to data security and governance, including handling sensitive customer data responsibly.

Details

• Locations listed: Hyderabad; Mexico City, Distrito Federal; Telangana, Mexico Mexico City.
• Hybrid work model mentioned for office-based roles.
• Work requirement: “Live in Mexico.”