Business Operations Specialist

Overview

Set up, configure, and maintain the critical technologies needed to deliver best-in-class conference experiences, and ensure the quality and data accuracy of those experiences.

What you'll do

• Set up and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.
• Develop and conduct quality assurance of the Exhibitor Portal.
• Support strategic initiatives with complex configuration support.
• Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.
• Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.
• Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.
• Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences.

What you'll need

• Bachelor's Degree or Equivalent, preferred.
• 2+ years of relevant experience.
• Excellent verbal and written communicator with strong customer service skills and attention to detail.
• Ability to solve complex problems, thinking creatively, and using data to tell a story.
• Strong time management and organization skills.
• Able to manage multiple tasks and meet tight deadlines.
• Passion about the experience and delivering uncompromising quality.
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes.
• Strong English verbal and written communication skills.

Nice to have

• Prior experience with conferences registration process.

Details

• Location: Gurgaon.
• Willing to travel 5% of the year regionally, providing critical support at the most important global conferences.
• Hybrid work environment.