Business Performance Manager Supply Chain AXP

Overview

Drive strategic improvements to AXP processes and ways of working, delivering data-driven insights across the organization and helping shape AXP's digital strategy for smarter planning and supply chains.

What you'll do

• Own and improve the AXP Process Framework across Plan, Source, Make, Deliver, and Enable.
• Standardize end-to-end workflows, roles, and handoffs across functions, regions, and sites.
• Identify process gaps, risks, duplication, and unclear handoffs; maintain process maps, RACI matrices, work instructions, job aids, and guidance documents.
• Work with AXP Compliance and the BDO to manage changes to SOPs and approved documents.
• Apply Lean Business Systems and Operational Excellence methods to improve processes and ways of working.
• Use process analysis and value stream mapping to identify and prioritize continuous improvement, automation, and quick-win projects.
• Develop business justifications that define expected benefits, ROI, cost avoidance, and cost savings.
• Track project outcomes and confirm whether expected benefits are achieved.
• Help shape and deliver AXP's digital strategy and transformation initiatives.
• Identify practical uses of data, analytics, AI, and automation to improve internal and external manufacturing, planning, and supply chain processes.
• Partner with Amgen Digital and Technology teams to define business needs and develop scalable solutions.
• Translate business needs into system and reporting requirements; support implementation, adoption, and ongoing monitoring of solutions.
• Track AXP Supply Chain and Finance metrics with Operations Finance and Global Planning.
• Maintain and improve KPI dashboards, reporting tools, and metric definitions; analyze performance across commercial and pre-commercial supply.
• Identify important trends, variances, risks, and KPIs requiring immediate attention; share insights and coordinate follow-up actions with the appropriate owners.
• Support visibility of agreed measures, including cost to serve, productivity, capacity, inventory, logistics, and financial plan or forecast variances.
• Support Quarterly Business Reviews (QBRs), Integrated Business Planning (IBP), and forward 12-quarter strategy discussions.
• Present data and analysis clearly to support business decisions.
• Align priorities with the AXP Supply Execution Manager and BDO Manager.
• Partner with Global, Regional, and Site Supply Chain teams, Global Distribution, Contract Quality Management, Operations Finance, Global Planning, and AXP Regional Hubs.
• Support integrated processes and systems across regions and functions, working effectively across the US, Europe, and JAPAC time zones.
• Lead cross-functional projects and manage multiple priorities with minimal direction.
• Advise leaders on options, risks, and solutions for complex issues.
• Coach and develop team members; support capability building, succession planning, and engagement.
• Promote accountability, collaboration, and continuous improvement.

What you'll need

• Doctorate degree and at least 3 years of Supply Chain, Business Analytics, or Operations experience; or Master's degree and at least 8 years of relevant experience; or Bachelor's degree and at least 10 years of relevant experience.
• At least 2 years of experience directly managing or leading projects or programs.

Nice to have

• Familiarity with modern supply chain and business performance tools: SAP S/4HANA, Kinaxis RapidResponse, or other enterprise planning systems; iGrafx, Microsoft Visio, or Lucidchart; Tableau or similar business intelligence tools.
• Familiarity with process monitoring, process governance, and controlled documentation.
• Experience leading cross-functional process standardization or improvement initiatives.
• Lean Six Sigma experience; Green Belt certification preferred.
• Strong analytical mindset and experience using data to identify business opportunities.
• Experience applying analytics, AI, or automation to supply chain processes.
• Ability to identify quick wins and develop business justifications, including ROI, cost avoidance, and cost savings.
• Experience in pharmaceutical or biotech supply chains and GMP-regulated environments.
• Understanding of internal and external manufacturing, including CMO/CDMO operations.
• Experience with KPI dashboards, performance reporting, or KPI governance.
• Experience supporting QBRs, IBP, or Long-Range Strategy cycles.
• Strong project management, communication, presentation, and financial skills, including cost to serve, productivity, and capacity.
• Growth mindset and willingness to learn, adapt, and improve.
• Uses sound judgment and is willing to take calculated risks to move work forward.
• Flexible and effective when collaborating across global time zones.
• Seeks feedback, reflects on it, and applies it to improve performance.
• Strong stakeholder management and relationship-building skills.
• Constructive, accountable, and patient-focused attitude.