Business Process Engineer

Overview

As a Business Process Engineer, you will lead business process mapping across divisions and support functions, support process governance and maturity enhancement, and help resolve stakeholder needs while maintaining process quality. Reporting to the Global Integrated Management Systems (IMS) Manager, you will support mapping-platform initiatives and global improvement activities.

What you'll do

• Coordinate with business stakeholders to map and document business processes according to BPM2.0 standards.
• Support process governance, including reviews, approvals and periodic maintenance in line with modelling standards.
• Identify process gaps and implement initiatives to strengthen process standardization, governance and maturity.
• Design and deliver process mapping training through face-to-face sessions and eLearning modules.
• Resolve system queries and provide timely solutions to stakeholders for effective and consistent use of the mapping platform.
• Contribute to global improvement, standardization and transformation activities.
• Collaborate with global teams and cross-functional and divisional stakeholders.
• Support the Global IMS Manager with local and global initiatives involving the mapping platform.

What you'll need

• Experience across Quality and Integrated Management Systems and business process management.
• Proven experience mapping and redesigning end-to-end business processes.
• Experience with process mapping tools such as SAP Signavio and Visio.
• Experience with BPMN 2.0 modelling rules.
• Strong understanding of process governance, KPI management and continuous improvement.
• Experience facilitating cross-functional workshops and stakeholder engagement.
• Knowledge of ERP environments, preferably SAP.
• Strong analytical, problem-solving and communication skills.
• Understanding of ISO standards, specifically ISO9001, and how they relate to mapped processes.

Nice to have

• A customer-centric approach with a commitment to providing exceptional service and building positive internal relationships globally.
• Ability to work collaboratively with cross-functional and divisional teams.
• Flexibility to adapt to changing priorities and unforeseen challenges in a fast-paced working environment.
• Strong time management skills to efficiently prioritize tasks and allocate resources according to service demands.
• Aptitude for resolving conflicts diplomatically and finding mutually beneficial solutions for all stakeholders.
• Eagerness to learn and develop new skills while staying updated on industry trends and best practices.

Details

• Permanent full-time vacancy.
• Based at the Accelleron office in Vadodara, India.
• Hybrid working model with work from home on Monday and Friday.
• Flexible work hours.
• The work environment typically combines office-based tasks with interactions with internal customers across the organization.