Change Communications Manager

Overview

The Change Communications Manager (BEL3) helps employees understand ERM's ongoing business transformation by delivering clear, timely and well-structured communications, owning communications delivery for defined transformation priorities under the Global Communications Director for Transformation.

What you'll do

• Lead communication planning and delivery for assigned transformation initiatives.
• Contribute to maintaining and strengthening the transformation messaging framework within assigned workstreams.
• Help ensure messaging is consistent across functions and regions.
• Deliver communications with minimal oversight.
• Draft and publish internal communications, including emails, Viva Engage posts, Poppulo newsletters, SharePoint/Minerva updates, talking points and FAQs.
• Tailor messaging for diverse audiences across multiple countries and time zones.
• Support the creation of leader communications, including briefings, talking points and updates during key transformation milestones.
• Translate programme information into simple, consistent messages that help employees understand what is changing and why.
• Alongside the Global Communications team, manage day-to-day activity across internal channels, including Viva Engage, Poppulo and SharePoint/Minerva.
• Ensure day-to-day channel activity aligns with the overarching transformation narrative and communications standards.
• Monitor channel performance and act on insights with simple recommendations for improvement.
• Provide recommendations to enhance the effectiveness and impact of engagement moments.
• End-to-end ownership for planning and execution of global or regional town halls, virtual meetings and other engagement events.
• Coordinate logistics and prepare materials such as slide content, talking points and follow-up actions.
• Own the recommendation, tracking and analysis of communication performance using Poppulo, Viva Engage, SharePoint and other available tools.
• Produce regular insights to help improve the effectiveness of internal communications.
• Identify opportunities to simplify, streamline and enhance employee engagement.
• Act as a trusted advisor within defined workstreams.
• Build effective relationships with colleagues across geographies to gather updates and coordinate messaging.
• Provide practical communications guidance to leaders and subject-matter experts on framing messages and choosing channels.
• Work with Transformation teams to understand upcoming changes and communication needs.
• Develop a solid understanding of ERM's business, priorities and transformation roadmap to advise the Communication team and senior leaders.

What you'll need

• Bachelor's degree in Communications, Marketing, Journalism, or a related field.
• Typically 8–12 years of experience in internal, change or transformation communications.
• Proven experience delivering internal communications across multiple countries and continents, with an understanding of cultural differences and communication complexities.
• Experience in a global, matrixed or professional services environment is required.
• Experience supporting change programmes is essential.
• Demonstrates strategic thinking, works autonomously with high judgment and manages complexity across geographies.
• Influences and advises leaders while proactively anticipating risks and opportunities.
• Exceptional written English and strong editing and structuring skills.
• Ability to translate complex information into clear, simple, audience-friendly messages.
• Highly organized with strong time management and attention to detail.
• Positive, proactive and able to work independently on multiple projects simultaneously.
• Collaborative, team-oriented and comfortable working across cultures and time zones.
• Strong verbal communication skills and comfort engaging with stakeholders at all levels.
• Familiarity with Microsoft 365 tools (Teams, Viva Engage, SharePoint) is essential.

Nice to have

• Experience with Poppulo is an advantage.

Details

• Full-time role based in India.
• Some flexibility is required to work with colleagues in Europe and North America.
• May be required to work outside normal office hours.
• Works in shifts where required, depending on the role.
• Reports to the Global Communications Director for Transformation.