Citirx Specialist

Overview

Citrix Specialist role in HPE Operations, the IT services organization, responsible for administering, operating and managing Citrix products and resolving complex incidents in a 24x7 support environment.

What you'll do

• Admin, operate and manage Citrix products
• Manage Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise
• Install and configure FS Logix
• Provision using MCS technology
• Publish third party applications
• Resolve Critical/High/Outages incidents
• Be involved in complex change and migration activities
• Handle Problem Management, Post Incident Reviews and RCA
• Reduce recurring issues using proactive problem management
• Identify and escalate issues to vendors in a timely manner according to process guidelines
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide effective solutions to customer issues
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
• Maintain quality on case documentation, SLA timeframes and operational metrics
• Generate and drive automation within the team
• Impart technical trainings to team members and wider group in the organisation
• Conduct workshops for new and emerging technologies
• Be involved in technical discussions for new customer onboarding
• Support other team members and seek their advice to make decisions on complex issues

What you'll need

• Minimum 8 years of experience as Citrix administration
• Minimum 10 years of IT experience
• Experience in latest Citrix Virtual Apps and Desktops
• Excellent knowledge of Citrix Cloud, Azure AVD, AWS
• Experience in Citrix Cloud and Citrix Cloud Connector
• Excellent knowledge of PVS technology
• Excellent knowledge of Citrix Storefront, License Server, Director, WEM, NetScaler, ADM
• L3 troubleshooting skills in Citrix environment
• Excellent knowledge of XenServer, VMware vCenter, ESXi and VMware Horizon
• Good scripting knowledge
• Good knowledge of AD, DNS, DHCP, Windows, Storage, Networking
• BE/B.Tech/M.Tech/MSc/MCA qualification or equivalent
• Certification for latest track on Citrix
• ITIL 4 Certified
• Flexible to work in 24x7 support environment and on-call on weekends
• Excellent written and verbal communication skills
• Commitment to deliver high quality product and solution support
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency

Details

• Location: Bengaluru, Karnātaka, India
• Hybrid: work on average 2 days per week from an HPE office
• 24x7 support environment with on-call on weekends