Client Growth & Success, Senior Manager- Health Plans

Overview

Senior Manager, Client Growth & Success for Twin Health's Health Plans channel, owning the ongoing success, engagement, retention and growth of a portfolio of approximately 5-10 strategic employer clients accessed through health plan partnerships. Reports to the AVP of Client Success - Health Plans.

What you'll do

• Build and maintain trusted, strategic relationships with employer clients and key stakeholders, including benefits leaders, consultants, and health plan partners.
• Develop deep expertise in Twin Health's programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to advise clients effectively.
• Navigate complex employer and health plan stakeholder environments to drive client success within the structure of a strategic health plan partnership.
• Use program, engagement, and outcomes data to provide consultative recommendations that improve performance, member engagement, and client satisfaction.
• Prepare and deliver client reporting, performance discussions, and business reviews tailored to each client's strategic objectives.
• Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention.
• Develop and execute strategies to maximize program awareness, adoption, and member engagement across the employer portfolio.
• Partner closely with Member Marketing to develop and execute promotional strategies aligned with employer populations and health plan requirements.
• Support client events, webinars, open enrollment activities, and benefit fairs when appropriate to drive awareness and engagement.
• Identify successful client strategies and help scale best practices across the broader portfolio.
• Own and manage the client renewal lifecycle for the portfolio, ensuring strong positioning, proactive planning, and successful renewals.
• Develop a clear understanding of each client's benefit strategy, priorities, and decision-making process to identify growth opportunities.
• Identify opportunities to expand Twin's impact through additional eligible populations, programs, and solutions.
• Surface renewal and expansion risks early and partner cross-functionally to develop mitigation strategies.
• Deliver against portfolio retention and expansion targets, with accountability for renewal rate and upsell performance.
• Lead client escalations and drive resolution by coordinating with Implementation, Clinical, Product, Engineering, Marketing, Operations, and other internal teams.
• Partner with the team managing the strategic health plan relationship to ensure employer-level activities align with broader partnership objectives and commitments.
• Represent employer feedback internally, identifying trends and opportunities to improve the health plan channel and client experience.
• Operate with ownership, urgency, and strong follow-through to solve problems and deliver on client commitments.
• Other duties as assigned.

What you'll need

• 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role, ideally within healthcare, digital health, employee benefits, or a services-driven organization.
• Strong understanding of employer benefits and/or health plan environments, including how healthcare solutions are implemented, communicated, and evaluated by employer clients.
• Proven ability to navigate complex, multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth.
• Exceptional communication, presentation, and storytelling skills, with the ability to establish credibility with client stakeholders and translate complex information into clear, compelling messages.
• Strong analytical and problem-solving abilities, with the ability to translate data into actionable client recommendations.
• Highly organized, resourceful, and comfortable operating independently in a fast-paced environment, with strong attention to detail, prioritization, ownership, and follow-through.
• Collaborative and effective at influencing cross-functional teams without direct authority.
• Willingness and ability to travel as needed (estimated up to 25%).
• Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Nice to have

• Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership.
• Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools.

Details

• Remote position based in the U.S.
• Compensation range: $130,000 - $145,000 annually; bonus eligible.
• Travel up to 25% as needed.
• Applicants must be authorized to work in the U.S.; no visa sponsorship.