Client Value Partner - High Tech Industry

Overview

Lead strategic customer programs as a Client Value Partner, serving as the accountable advisor for customer success and business transformation. Drive executive alignment, platform adoption, measurable value realization, and profitable growth across large-scale transformation initiatives.

What you'll do

• Lead strategic customer engagements and maintain relationships with C-level stakeholders.
• Staff engagements using global cross-functional teams.
• Develop program roadmaps and detailed customer value plans.
• Drive adoption, value realization, project completion, and customer satisfaction.
• Resolve customer escalations by coordinating internal teams.
• Lead customer advisory boards and advocacy initiatives.
• Represent Celonis at conferences, webinars, and thought leadership activities.

What you'll need

• Minimum 15 years of relevant customer success, strategy consulting, or related industry experience.
• Experience delivering measurable outcomes through large-scale transformation programs.
• Experience with change management practices.
• Ability to work with senior executives and navigate large global organizations.
• Understanding of SaaS platforms, technology stacks, and solution design.
• Project management skills across multiple workstreams.
• Strong communication and consultative leadership skills.

Nice to have

• MBA.
• Experience with AI-based transformation.
• Experience in AI solution design and rollout.

Details

• Remote role in the United States and Texas.
• Travel is approximately 70%.
• Visa sponsorship is not offered.