Executive Communications Director, Chief Product & Technology Officer

Overview

Twilio is seeking an Executive Communications Director to be the trusted communications partner for its Chief Product & Technology Officer, shaping and driving messaging that elevates the CPTO's voice across internal and external audiences.

What you'll do

• Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio's innovation story.
• Take the pen on all content coming from Twilio's CPTO, including keynotes, internal presentations, blogs, press and social media.
• Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio's innovation story from various R&D leaders.
• Propose opportunities and concepts for thought leadership to elevate Twilio's R&D leadership's visibility in the market.
• Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings.
• Drive communications for ongoing change management initiatives within the R&D function.
• Develop content for R&D function-level communications and events that supports Twilio's unique Builder culture.
• Build and maintain relationships with key partners to inform CPTO communications strategy, including Twilio's Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.

What you'll need

• 10+ years of experience in communications, including a minimum of 3 years in a dedicated executive communications role.
• 5+ years in the tech industry.
• Strong executive presence and ability to advise on communications strategy to all levels of the organization.
• Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams.
• Excellent project management skills.
• Strong business acumen with exemplary editing and writing skills.
• Experience in external-facing thought leadership (blogs, event keynotes, social media).
• Proficiency in creating slide decks for large audience presentations.
• Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences.
• Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.

Nice to have

• Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs.

Details

• Location: Remote, based on the West Coast, USA.
• Travel: approximately 25% travel anticipated.
• Employment is remote-first; occasional in-person attendance may be requested for team gatherings, off-sites or customer meetings.
• Application deadline: applications intended to be accepted until October 31, 2026, but may change based on business needs.