CEO Communications Director

Overview

Twilio is hiring a CEO Communications Director to support its CEO. The role shapes and manages the CEO's external communications, building a high-impact narrative across global stages, key industry moments, and digital channels, within Twilio's Corporate Communications team.

What you'll do

• Lead development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.
• Partner with PR and social media teams to conceptualize and execute a thought leadership program, including ghostwriting long-form narratives and bylines.
• Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative.
• Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.
• Serve as a bridge across the business, working in lockstep with the CEO and other key teams, including Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications.

What you'll need

• 12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
• Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice.
• Hands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.
• Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
• Strong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority.

Nice to have

• Active practitioner of AI: strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.
• Familiarity with enterprise technology: a solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications.
• Experience managing executive social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
• Experience working inside a fast-paced agency environment as well as in-house.

Details

• Remote role, not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.
• Approximately 20% travel anticipated.
• Pay ranges: $171,120 - $213,900 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.); $181,200 - $226,500 (New York, New Jersey, Washington State, or California outside the San Francisco Bay area); $201,280 - $251,600 (San Francisco Bay area, California).
• May be eligible for Twilio's equity plan and corporate bonus plan.
• Applications intended to be accepted until October 31, 2026, but may change based on business needs.